1. Information we collect
- Account and profile information, such as your name, email address, organization, role, and login credentials or authentication metadata.
- Content you provide, including prompts, uploaded files, workspace content, messages, feedback, and support requests.
- Usage and device information, such as IP address, browser type, device identifiers, referring pages, timestamps, and product interaction events.
- Payment and billing information, which may be collected and processed by our payment providers on our behalf.
2. How we use information
- To provide, maintain, secure, and improve the service.
- To authenticate users, manage accounts, enforce plan limits, and prevent abuse or fraud.
- To respond to support requests, service communications, and product updates.
- To analyze usage, diagnose issues, and improve quality, performance, and safety.
- To comply with legal obligations and enforce our Terms of Service.
3. AI processing and service providers
To operate the service, we may send your prompts, files, and related context to infrastructure, model, storage, analytics, email, and payment providers acting on our behalf. We require those providers to process data under contractual and security controls appropriate to their role.
We may use service data to troubleshoot incidents, enforce security, and improve service reliability. Unless we explicitly state otherwise in a separate agreement, you should not assume the service is intended for regulated or highly sensitive personal data.
4. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure traffic, protect the service, and understand product usage. You can control cookies through your browser settings, but some parts of the service may not function properly if essential cookies are disabled.
5. How we share information
We do not sell your personal information. We may share information in the following circumstances:
- With vendors and service providers that help us operate the service.
- Within your organization or workspace where collaboration features require it.
- If required by law, regulation, legal process, or valid governmental request.
- To investigate, prevent, or address fraud, abuse, security, or technical issues.
- In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.
6. Data retention
We retain personal information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and business records. Retention periods may vary depending on the type of data and your account status.
7. International transfers
Your information may be processed in countries other than where you live. Where required, we use contractual, technical, and organizational safeguards designed to protect transferred data.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain uses of your personal information. You may also be able to object to certain processing or withdraw consent where processing is based on consent.
You can request account-related privacy support by contacting service@tukun.ai. We may need to verify your identity before fulfilling certain requests.
10. Children's privacy
The service is not directed to children, and we do not knowingly collect personal information from children under the age where parental consent is required by applicable law.
11. Policy updates
We may update this Privacy Policy from time to time. If we make material changes, we will post the revised version here and may provide additional notice where appropriate.
12. Contact
Questions or requests relating to this Privacy Policy can be sent to service@tukun.ai.